Frequently Asked Questions

    I’m not comfortable using my credit card/ordering online.  Can I order pictures any other way?

    The photo viewing/ordering site is a secure site as denoted by the “https” in your browser address line.  Pictures ordered online are usually printed within 1-2 business days and then sent out to you.  Photos ordered by phone or by sending a check and printed order form will generally take an additional week for delivery.  To print out an order form, use the button on the photo viewing site and send the form and your check or CC info for payment.

    I received my email receipt.  How long will it take until I get my printed photos?

    Photos are generally printed within a few days of receiving the order.  When printed, the orders are then sent via US Postal Service.

    I would like to buy digital files of my race pictures (.jpgs).  Are these available and what is the cost?

    We are now offering images digitally for $25 each or all your race images for $100.  The photos will be emailed to you at the same resolution they were taken.  The copyright is released to you for unlimited, personal, non-commercial use (your lab or printer will understand the difference).  For other uses, please contact us directly via phone or email.

    How do I order digital copies of my photos?

    Individual digital image orders are fulfilled directly by my photo lab in the form of a link to a download.  I will be processing orders for digital image CD’s personally.  Upon receipt of your order confirmation, I will be contacting you via email to confirm your bib number and your list of images.  I will send your image files along with a copyright release statement.  If you have questions or issues, please call or email for clarification.